I don’t know what happened…one minute it was going fine, and then the next, they had gone!

If you are a manager or employer who has found yourself saying this, in all likelihood, it wasn’t all going fine for a while. But a critical member of your team has resigned, and you’re left wondering what happened – and even worse, you have to move fast to replace them and their expertise.

Wouldn’t it be easier to retain your talent in the first place?

According to Bonusly, “Employee engagement is already one of the most important differentiators for modern organisations, and it’s on the minds of nearly every organisational leader”.

So, what can you do to help keep your top talent?

Creating strong employee morale and job satisfaction is key to ensuring you remain competitive in the market. After all, your employees could be the ones who bring in business, deal with customers and add to brand value. Your employees allow your company to grow and are crucial to business success.

Richard Branson is quoted as saying: “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients”.

Hopefully, the following points are useful in your pursuit of retention:

Make the employee feel special. Ensure that your employees feel they are contributing to the company’s success. If possible, involve them in decision-making, let them take ownership of their role, and trust them to do their job. Recognise and reward achievements and motivate them to seek opportunities to learn. Continuing professional development is a key tool in ensuring job satisfaction, so creating an environment where learning is central will help you keep employees engaged.

Make sure that the package on offer is competitive in your industry. Notice I say package and not just salary. Nonfinancial benefits can include bonuses, recognition, on-site opportunities, training, work-from-home options, vacations, company shares, involvement in decision-making etc. All of the above can have a major bearing on employee retention. Combine this with a fair and transparent policy on promotions and you’ll help encourage your team to stay around.

Be flexible. I suppose this is the new mantra of lots of organisations regardless of size or sector. Given the changes to the global job market over the last few years it’s for the most part now an expectation that companies offer opportunities for a better work-life balance.

According to Owl Labs, “Companies supporting work-from-home have 25% lower employee turnover than the organisations that don’t.”

Try to match headcount to workload. It makes more sense to grow your team rather than put undue pressure on existing employees. Not an easy task in the current climate I know, but it will help to ensure that your current team remain focused on their core activities. You should forecast your team size along with your planned growth. Not only will this make for smoother running of the business should you unexpectedly lose a team member, but it will allow you to take on more work as it arises.

Be supportive and empathetic. Never forget that your team are people and, as people, are unique. Each will have different aspirations, motivations, attitudes, challenges, distractions, and frustrations so it’s rarely a one size fits all approach which works. However, ensuring that you spot when someone needs support for whatever reason and then doing something about it can mean a lot in terms of continued motivation.

Have a clear vision or mission statement. For your organisation that your employees understand, believe, and are committed to. Having a clear vision or mission statement is important for aligning employees towards a common goal, increasing motivation and engagement, establishing the organisation’s brand identity, and providing a framework for decision-making.

Of course, having a good employee retention strategy requires an understanding of real-life statistics and data. It is through analysing the trends within your business that you can identify the areas where you can improve.

Retaining top talent is crucial for the success of any organisation. To achieve this, companies need to create a positive work environment that supports employee morale and job satisfaction. By following these steps, organisations can increase employee engagement and reduce turnover, ensuring long-term success.

At Corvus People, we have a clear purpose – we want to see people succeed. We offer support across the entire employee lifecycle, and our range of solutions fits seamlessly into your business. Please get in touch if you feel we can help.

Written by Myles McKeown

Natasha Agnew

 

 

Regardless of whether you invest any time into it or not, we all have a personal ‘brand’. Simply put, a personal brand is how you are perceived by the people you engage with. It comes through in your conversations, the stories told about you, and even what you wear, so anyone you interact with will have some opinion of who you are and what you stand for. Because you are curating this brand all the time, either consciously or unconsciously, it is worth taking a step back to ensure that how you present yourself is truly aligned with your values and beliefs – and a good place to start is where you work.

Any brand, personal or business, should be created from the inside out. It isn’t about having the best logo, or the biggest following on social media – it goes much deeper. Values and purpose should be the foundation of any strong brand and informs everything from how teams work together internally, right through to the external initiatives the business supports.

While this is easy (or at least easier) to do on a personal level, it’s much harder as a company, but why? Businesses are an accumulation of people, all with their own values and beliefs, and sometimes these are misaligned from the start. Values are set by the senior team and when there is little buy-in from the wider business, these are diluted over time. This impacts the organisation as a whole and could also lead to damage to the brand from an external perspective.

As an example, a business can say that ‘openness’ is a value. This will form part of their external messaging and be promoted in their marketing materials. However, if the staff in the business conceal information from clients or are known to tell half-truths, the brand will be perceived as the opposite. This is why the values in your business must be representative of the values you hold, as ultimately, it is the staff that showcase them to the market.

Having an alignment between your business and personal brand matters – you spend a lot of time there, and the association alone will have an impact on how you are perceived. Let’s say, for example, you are a long-serving senior manager in a business with a poor reputation. How does this look to the outside world? People may assume that you, at least to some degree, align with the brand of the business. You have been there a long time, you have led the team, and you have had significant input into the business itself. As the old saying goes, actions speak louder than words – and what you do, or in this case, where you work, will have an impact on your personal brand.

We have covered the bad, but what are the positives of having alignment between brands? As cliched as it is – synergy. Synergy is working together to create a combined effect that is greater than the sum of their separate effects. When you align with your workplace, you become an advocate for them. You fit into the organisation, you feel connected and engaged with the values, and you support them wholeheartedly in their purpose. You work to create success, and this is shared together. Your personal and business brands will complement one another, and you can start to leverage their content to promote your own brand. It increases the reach of the business and, if you work for a strong brand name, you have an opportunity to utilise its status to enhance your own visibility.

So, what can you do to align your brand with the brand of your business?

Firstly, you should try to work with a brand that you believe in. You should hold similar values and feel confident that the way you do business is the right way. Of course, this is no mean feat if you are already in an organisation that you don’t align with, but it is worth considering the longer-term impact of working for a brand that you don’t believe in. When looking for a new role, it’s important to ask questions about culture and values to ensure that it is a fit for you. You should do your research into the company, look at the initiatives they support, and the messaging that comes from senior leaders in the business. At the end of the day, you can’t align your brand to a business if you don’t agree with anything that they stand for.

Secondly, you should tailor your message to suit your businesses brand. It’s unlikely that you will be an identical match to where you work – even if your values are the same, your priorities will be different. However, they will be similar and easily adapted to your style and brand. You should keep to the business’s tone of voice while adding your personality and views. Because your personal brand is just that, personal, it should always feel authentic to you. If you move to a new role, you will carry this with you, so you don’t want to appear like a carbon copy of the company LinkedIn profile. This might seem challenging, but if you are bought in to the organisation’s values and purpose, it will happen almost naturally.

Finally, be an advocate for your business. When you are proud of where you work, it is much easier to shout about it. It makes up a huge part of our lives, so we should be glad to share this with others. You can be an advocate for people to join your team, or for customers to buy your product. Either way, when everyone is working together and toward the same goal, success will be shared with all. Opportunities will also arise within your business that will benefit you in the long run. It could be to create new content, be the face of a campaign, or maybe lead a project. Regardless of what these opportunities look like for you, they will help you advance your career and bolster your experience.

Having a strong personal brand has its benefits – it can help you develop your career, get in front of potential clients and customers, and will give you more control over how you are perceived in the market. When this aligns with your business and is utilised for shared success, it can open up even more opportunities – not just for you, but for the wider organisation as well. And remember, your brand already exists, so make sure it’s true to you.

Mark McBride

 

 

 

“How management chooses to treat its people impacts everything – for better or for worse.” – Simon Sinek

Having conducted a recent survey on why people leave, I found it interesting that culture was identified as the number one reason that people left their last role. With over 43% of respondents giving this as their rational for leaving, it is clear that company culture cannot be ignored.

The results of the survey pose a few interesting questions as a talent professional – What exactly is culture? How much does culture really matter and why? Is hiring a cultural fit the way forward? And if so, how can you measure and assess this?

So, what is culture and why does it matter?  

Firstly, culture is a loose term with hundreds of definitions – some see it as something vague which cannot be controlled, others see as something simple that can be managed. For me, it sits somewhere between the two.

In my opinion, McKinsey & Company sum this up well, defining culture as:

“As the common set of behaviours and underlying mindsets and beliefs that shape how people work and interact day to day”

Because culture is created by a “common set of behaviours and underlying mindsets and beliefs”, the people who lead your business, and those who sit under them, have a huge impact on the culture throughout the organisation. Essentially, if those running your team have some bad behaviours or beliefs, this will trickle down and have a knock-on effect across the board. A good and bad culture alike can have various effects on your business, some of these are:

• Correlation with high / low performance
• Impacts employee engagement
• Culture impacts agility
• Research shows impact on long-term financial performance
• Culture differentiates you from the competition
• Culture is difficult to replicate
• Strong Cultures attract the right people  

Finding a Cultural Fit

From a recruitment perspective cultural fit is often talked about – this is how someone fits into an organisations culture. Get it right and you can achieve remarkable things, get it wrong and the culture or subcultures can become toxic.

An article in the Harvard Journal describes Culture fit as “the glue that holds an organization together”. That is why it is a key trait to consider when recruiting. The result of poor culture fit due to turnover can cost an organization between 50-60% of the person’s annual salary, according to the Society for Human Resource Management (SHRM).

Cultural fit is important in any recruitment process and is even more critical when making senior hires. Over the years, it is something I have heard clients ask for repeatedly when discussing assignments. When we ask clients how they assess cultural fit the answer is often “it’s down to gut feeling” or “we get the applicant to complete a psychometric test”. I would argue this is too simple a view, and to truly assess cultural fit it must be a two-sided process. The required behaviours needed for a role, and by the company, should be assessed by both the client and the candidate.  

So, how do we assess cultural fit?

At Corvus, our Executive Search methodology, Corvus Assured, makes this a little more scientific and is based on leading research into behavioural assessments. We use several behavioural tools that use AI to check for alignment between the clients needed and expected behaviours and that of the applicants. The process considers both sides – firstly the desired behaviours for a role, and then the actual behaviours of the person applying.

The starting point for this is to look at client expectations of the role, by having the key people involved in the recruitment process undertake an assessment that shows the key behaviours they want in a role. This is also an opportunity to check that they are aligned internally on what their expectations of the person are. Sometimes this gives interesting results, where clients expectations differ between people internally, and ultimately are misaligned. Clients often welcome this feedback, and it gives them a clearer picture of different perceptions and allows them to consider these in their decision making. Making sure the key stakeholders are aligned before starting the process is key to its success, after all, how can you find a fit if you all are looking for different things.

Some questions to help assess cultural fit

• What type of culture do they thrive in
• What type of values are important to them and why
• What do they know about our company culture
• What type of working environment do they enjoy

There is no simple, unified, way to assess cultural fit but there are tools to make the process more scientific and robust. 

So, in terms of the question, ‘does culture matter?’ I would say very much so – the Simon Senik quote at the start of this sums this up very eloquently.

If you would like to talk to us about a different approach to recruitment or some fresh thinking for your next hire. Please feel free to reach out. Corvus is a team of highly experienced and passionate consultants who deliver recruitment and HR related solutions to companies in NI, RoI, GB and internationally.