Our Technology Global client with offices in Belfast have a role available for Global Technical Support Engineer (Optical Networks). You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive salary, remote/hybrid working and 1st class benefits package and perks
Some of the things you will do:
Testing, troubleshooting and remote technical support for products. You may also be involved in on-site day to day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
- You will provide remote technical support (via telephone or on line) for identified products 24 x 7, as well as on-site support to customers when required.
- You will use debug tools as well as lab research to aid in the resolution of the customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.
- You will partner with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide customer feedback.
- You will create, review, validate and publish required MOP/ISB/FSB documents, and add inputs to the knowledgebase (KCS).
You will need to have:
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university or three to five years related experience or equivalent combination of education and experience
- Basic knowledge of the operation of fiber optic transport and/or switching equipment.
- Experience in a technical support role
- Proven problem solving experience and expertise
- Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities
- Basic knowledge of OTN and related technology
- Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
- Ability to analyze, trouble-shoot and resolve problems
- A working knowledge of transport and switching systems for telecommunications applications and Optical Networking
- Experienced with various types of test equipment for optical and protocol testing.
- Experience with system level trouble shooting on fiber optic telecommunications transport and switching equipment.
- Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other Switching/transport concepts are required.
- Mid-level expertise in data communications, UNIX SUN/Oracle as well as experience working in an IP network
- Ability to deal with stressful situations with colleagues and customers
- Must have the ability to communicate effectively in English language both verbal and written
You will receive:
Excellent salary package to include bonus
Fantastic benefits package
Remote/Hybrid working
Full training and support from Management
Mon-Fri
