Do you thrive on delivering exceptional customer service and managing customer interactions? We are seeking a dedicated Senior Customer Service Advisor (CSA) to join a stalwart of the I.T. and Comms space here in Belfast. In this role you will be expected to deliver on high levels of customer satisfaction by managing customer communications, helping train other team members, taking ownership over customer issues and processes and collaborating closely with other departments. My client has a first class reputation for providing excellent training and development opportunities as such this role will suit ambitious professionals who wish to add more skills to their CV and continue to grow in their role and beyond.
What’s in it for you?
- Competitive salary (Up to £33k) and benefits package.
- Opportunity to work in a dynamic and supportive team environment.
- Professional development and career growth opportunities.
Key Responsibilities:
- Manage customer accounts and process orders.
- Handle complaints and provide training to junior staff.
- Generate reports and maintain records.
- Collaborate with other departments to ensure customers receive the best solutions
- Ensure compliance with company policies and procedures.
- Take part in operational duties like invoice or pricing generation when required
What You Need:
- 3 years of recent experience in a Customer Service environment.
- Experience using a Call Management System/CRM.
- Strong desire to skill up and achieve certifications
- IT skills and the ability to work as part of a team and unsupervised.
- Ability to multitask and work under pressure.
- Relevant experience in a Telecommunications/Network/IT Customer Service environment (desirable).
- Experience in generating management reports (desirable).
Interested? Click Apply and get in touch today to discuss this opportunity in more detail.
