Customer Fulfillment Manager

Mon-Fri 2pm-10pm America’s shift

Hybrid

Circa £35k-£37k+10% shift allowance & bonus

Provide key business support & reporting function, within order management & fulfilment business units. Providing order, position & transaction reporting data to define & refine key controls, and KPIs.

Enabling reconciliation of risk exposure pertaining to accurate order & fulfilment positions submitted across local and global Senior Management Team. Responsible for, working collaboratively across multiple business groups, formulating & maintaining strong working relationships.

Duties & Responsibilities:

• Drive and provide accurate and targeted reporting for Global Order & Fulfilment Leaders, both scheduled and ad-hock.
• Compile large volumes of complex reporting data, analysing results, identifying trends, exceptions and key reporting indicators.
• Strong applications experience with knowledge of variety of software applications including MS Office Suite (particularly Excel, utilising V-Lookups, Macros, Pivot Tables), ERP (ideally Oracle) and MS PowerPoint.
• Provide professional PowerPoint presentations, with the ability to convey complex date in a clear, easily understandable manner.
• Strong documentation collation, presentation, and storage experience
• Highly organised with the ability to provide accurate reporting functionality, in a timely manner, against challenging deadlines.
• Provide exception management narrative within reporting, with ability to constructively challenge where appropriate to ensure validity of data.
• Experience of exception-based controls and processing;
• Ability to successfully deliver in a fast-paced environment, with competing priorities.

Qualifications:

• Previous experience working in a cross functional interfacing role, third level education.

Experience

• Previous experience within a Reporting function, ideally within Supply Chain environment. Experience within Order Management, Materials Planning, Scheduling, Order Fulfilment advantageous
• Comprehensive experience in the use of MS Office, particularly excel, v-look ups, use of macros. Previous experience with PowerPoint.
• Pervious use software applications & ERP systems. Strong Excel & Oracle experience is beneficial.
• Strong ability to interact and influence others at all levels.
• Ability to build strong working relationships and foster strong team working.
• Ability to work cross functionally and influence change to deliver results.
• Strong organizational skills