Associate, Customer Operations

Our client a Global Corporation with offices in Belfast are seeking a motivated and detail-oriented Associate in Customer Operations to join their Service Operations in a Hybrid based role. In this early careers/entry-level role, you will play a crucial part in supporting the customer operations processes to ensure efficient and effective service delivery, customer satisfaction, and operational excellence.

Key Responsibilities:

• Assist in executing customer operations strategies to ensure efficient service delivery and customer satisfaction.
• Collaborate with cross-functional teams, including sales, logistics, order management, and customer support, to support the coordination and execution of customer operations activities.
• Contribute to monitoring and analysing customer operations performance metrics, such as order processing time, delivery accuracy, and customer feedback, to identify areas for improvement.
• Support order management activities, including order entry, order tracking, and order status updates, to ensure accurate and timely order processing.
• Assist in managing customer inquiries and resolving customer issues in a timely and professional manner.
• Contribute to maintaining accurate customer records and documentation, ensuring data integrity and compliance with company policies.
• Support the implementation of best practices for customer operations, including process optimization, automation, and continuous improvement initiatives.
• Collaborate with internal stakeholders to support the development and implementation of customer-centric policies, procedures, and controls.
• Stay updated on industry trends, emerging technologies, and best practices in customer operations, and contribute to process improvement initiatives.
• Ensure compliance with company policies, regulatory requirements, and industry standards related to customer operations.

Qualifications:

• Bachelor’s degree in related field
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines
• Excellent attention to detail and problem-solving abilities
• Effective communication and interpersonal skills, with the ability to work well within a team
• Intermediate or Advanced knowledge of PowerPoint and Excel
• Customer-focused mindset and a passion for delivering exceptional service
• Ability to adapt to changing priorities and work in a fast-paced environment
• Knowledge of customer operations processes, such as order management and customer support, is a plus
• Familiarity with customer relationship management (CRM) systems is desirable
• Willingness to learn and develop skills in customer operations

In return you will join a fantastic company be offered an attractive salary and have the ability to learn and develop with training and work hybrid with a Global Communications company.