Our client have an opportunity for a Draught Beer Quality Specialist to join the team. This will be a Full Time: Permanent post and you will be located Field Based throughout Northern Ireland with a company Van supplied.
Our client is a dedicated Agency led wholesale business within the Licensed Trade servicing the entire on and off Trade. They proudly supply some of the most premium beer and cider brands in NI
What you will do:
Whilst our client continue to grow and fulfil ambitions they have an opportunity for a Draught Technical Service Representative to join the Technical Services field team. You will be part of the team who are responsible for the installation and maintenance draught portfolio across a range of outlets.
It’s a varied, fast-paced role where you’ll be working across Northern Ireland attending outlets to resolve dispense technical issues for customers and providing industry-leading effective and professional levels of service delivery. You’ll be seen as the expert in terms of technical and quality knowledge and be able to provide dispense solutions appropriate to the customer’s requirements.
You will report to the Draught Beer Quality Dispense Manager and work closely with the Draught Technical team to ensure that product quality, technical specification and all work requests are completed to customer satisfaction. You will also work closely with the On Trade Sales team. You will be working directly with customers on a daily basis and be responsible for providing clear instruction on dispense system use and maintenance. Alongside this you’ll provide guidance on best practice.
Key Role Accountabilities:
Provide engineering support to the current draught universe of outlets which serve clients brands, with levels of engineering support that allows for swift resolution of technical issues and equipment failure in line with agreed ways of working and within budget
Activities include:
Complete the installation programme for all draught products and agreed agency brands within agreed outlets achieving set technical standards. Service and Performance – Ensure delivery for all activity within agreed service levels and in line with customer expectations.
You will need:
Knowledge and experience of the Drinks and Beer Industry at a minimum level of three-year field experience is required.
Recognized qualification in terms of Dispense systems or similar practical skills (Mechanical/Electrical/Plumbing knowledge)
Experience in a customer-facing operational role managing work orders within an FMCG environment.
PC skills: proficient in Excel and Word
Customer and quality-focused with an ability to influence customers and suppliers through written and verbal communication.
Diligent in the completion of tasks and projects.
Able to work effectively in a close-knit team, often in pressurized situations.
Hours of work will be Monday to Friday however some flexibility will be required to include weekend availability.
Competitive salary
Company Van, mobile and laptop
