Customer Support Lead

Customer Support Lead – Up to £33k

Do you thrive on delivering exceptional customer service and managing customer interactions? We are seeking a dedicated Senior Customer Service Advisor (CSA) to join a talented team. In this role, you will handle customer inquiries, resolve issues, and provide support to the Customer Service team, ensuring customer satisfaction.

What’s in it for you?

• Competitive salary (Up to £33k) and benefits package.
• Opportunity to work in a dynamic and supportive team environment.
• Professional development and career growth opportunities.

Key Responsibilities:

• Manage customer accounts and process orders.
• Handle complaints and provide training to junior staff.
• Generate reports and maintain records.
• Ensure compliance with company policies and procedures.

What You Need:

• 3 years of recent experience in a Customer Service environment.
• Experience using a Call Management System/CRM.
• IT skills and the ability to work as part of a team and unsupervised.
• Ability to multitask and work under pressure.
• Relevant experience in a Telecommunications/Network/IT Customer Service environment (desirable).
• Experience in generating management reports (desirable).

Interested? Click Apply and get in touch today to discuss this opportunity in more detail.